Last updated: February 27, 2026
These Terms and Conditions ("Terms") govern your access to and use of the Storage Sentry website at storage-sentry.com and the Storage Sentry monitoring platform (collectively, the "Service"), operated by Storage Sentry Inc. ("Storage Sentry", "we", "us", or "our"), a company based in Hamilton, Ontario, Canada.
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
To use the Platform, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.
Storage Sentry provides a cloud-based monitoring platform that collects and displays data from environmental sensors installed at your facilities. The Service includes:
Hardware is sold separately from Platform subscriptions. Storage Sentry recommends and sources sensors from third-party manufacturers. Hardware warranties are provided by the original manufacturer unless otherwise stated. Storage Sentry is not liable for hardware malfunctions, failures, or defects beyond what is covered by the manufacturer's warranty.
Platform access is provided through paid subscription plans billed annually in Canadian dollars (CAD). By subscribing, you authorize us to charge your chosen payment method on a recurring annual basis until you cancel.
We reserve the right to change pricing with 30 days' written notice. Price changes will take effect at your next renewal period.
You may request cancellation of your subscription by contacting us at [email protected]. Cancellations take effect at the end of the current billing period. We do not offer prorated refunds for partial billing periods.
You retain ownership of all Sensor Data collected from your facilities. We store your data securely on Canadian servers and retain it for a minimum of two years to support regulatory compliance requirements under Canada's Safe Food for Canadians Regulations (SFCR).
Upon cancellation, your data will remain accessible for 90 days to allow for export. After this period, data may be permanently deleted.
You agree not to:
We strive to maintain high availability of the Platform but do not guarantee uninterrupted or error-free operation. We may temporarily suspend access for maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.
Storage Sentry is a monitoring and alerting tool. We do not guarantee the prevention of crop loss, equipment failure, or any other damages. The Service is designed to provide timely information, but factors outside our control — including hardware malfunctions, network outages, power failures, and environmental conditions — may affect data transmission and alert delivery.
To the maximum extent permitted by law, Storage Sentry shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of crops, products, revenue, or data, arising from your use of the Service.
Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid to Storage Sentry in the twelve (12) months preceding the claim.
You agree to indemnify and hold harmless Storage Sentry, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service or violation of these Terms.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.
The Platform, including its design, code, features, and documentation, is the intellectual property of Storage Sentry Inc. and is protected by Canadian and international copyright and intellectual property laws. You may not copy, modify, or distribute any part of the Platform without our written consent.
We may update these Terms from time to time. Material changes will be communicated to active Customers via email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.
If you have any questions about these Terms, please contact us: